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Privacy, security, and retention

How Voco treats audio, transcripts, processing, and stored church data.

Audio

Audio is streamed from the admin browser for real-time transcription. Voco stores the resulting text transcript, not the raw sermon audio.

Transcripts

Transcripts are stored under the church organisation. Access is protected through account membership and strict database access controls.

Translation requests

Voco sends source text for translation only when an attendee is actively using that language. This reduces unnecessary processing and cost.

Operational controls

  • Use team access instead of shared passwords.
  • Rotate Signal API keys if they are exposed.
  • Delete old transcripts from the dashboard if a church no longer needs them.
  • Keep boosted words free of private pastoral information unless it is genuinely needed for transcription accuracy.

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