The volunteer is not the translator
This is the mindset shift. The volunteer running Voco does not need to speak Spanish, French, Portuguese, Arabic, Mandarin, or any other language. Their job is operational: clean audio, correct languages, visible QR code, and a calm response if something needs restarting.
The 10-minute training flow
- 1Show the attendee experienceHave the volunteer scan the QR code on their own phone so they understand what guests see.
- 2Select the audio inputTeach them how to choose the correct microphone or USB interface in the dashboard.
- 3Run a private testSpeak a few normal sentences and confirm the transcript appears cleanly.
- 4Start and stop a sessionPractise the exact Sunday buttons: go live, pause if needed, stop when finished.
- 5Use the support fallbackShow them where the docs and support email live so they do not feel stranded.
Sunday checklist
- Laptop charged or plugged in
- Correct audio input selected
- Input level moving during speech
- Languages selected
- QR code visible before the sermon
- One phone test completed from the attendee view
- Session stopped at the end so usage tracking is clean
How many volunteers do we need?
For most churches, one trained AV or welcome volunteer is enough. Larger churches may want a primary operator and a floor helper who can assist visitors with scanning the QR code. The floor helper does not need dashboard access.