Terms of Service

These Terms govern the Voco service supplied by Joshua Stannard trading as Voco, a sole trader in England, of 9 Silk Mill Avenue, Leeds, LS16 6EA, United Kingdom(“Voco”, “we”, “us”).

The customer is the church, charity, ministry, community organisation, or other organisation named in the account (“Customer”). A person may pay as an authorised sponsor for that organisation, but must have authority to create the account and accept these Terms for it. Voco is designed for organisational rather than personal or household use.

By creating an admin account, accepting a paid plan, or using Voco, the Customer agrees to these Terms, the Privacy Notice, and, where Voco processes personal data for the Customer, the Data Processing Agreement.

• Admin users must be at least 18 and authorised by the Customer.
• Account, organisation, billing, and contact information must be accurate.
• The Customer is responsible for its admin users, team access, devices, and authentication methods.
• Suspected unauthorised access must be reported promptly to hello@voco.church.

Attendees, including children where the Customer permits it, may use the reader without an account. The Customer remains responsible for how it introduces and supervises the service.

Voco provides live speech-to-text transcription, machine translation, attendee reading, display tools, service analytics, transcript export, and related church workflow features. Features and supported languages may vary by plan, device, provider availability, and language.

Machine transcription and translation are assistive technologies, not human interpretation. Outputs may contain errors, omissions, delays, or unsuitable wording. The Customer should not rely on Voco as the sole means of communicating emergencies, safeguarding information, medical or legal advice, or other high-risk content.

• Free trial. New organisations normally receive seven days without a card. Trial limits and features are shown in the service.
• Paid subscriptions. Weekly, monthly, and annual options are billed in advance at the price shown before checkout. Selecting a paid plan starts paid service as stated at checkout.
• Renewal. Subscriptions renew automatically at the chosen interval until cancelled.
• Payment processing. A secure payment provider handles card details, invoices, and the billing portal. The Customer authorises the provider to collect amounts due.
• Taxes. Prices are displayed with any applicable tax treatment stated at checkout. The Customer is responsible for providing accurate country, organisation, and tax-status information.
• Price changes. We will normally give at least 30 days' notice of a price change affecting an existing paid subscription. The new price applies from a later renewal, and the Customer may cancel before then.

The Customer may cancel through the billing portal at any time. Access remains active until the end of the period already paid for, unless the account is terminated for serious breach. Except where law requires otherwise, paid fees are non-refundable and unused time is not refunded or credited.

If there is duplicate billing, an incorrect charge, or a material failure attributable to Voco, contact hello@voco.church promptly. We will investigate and may issue a refund or credit where appropriate. This does not create a general service-success or satisfaction refund.

If the purchaser is legally acting as a consumer despite the organisational purpose of Voco, nothing in these Terms removes mandatory consumer rights. Where a statutory 14-day cancellation right applies to a service, the consumer may notify us clearly by email. By asking Voco to begin during that period, the consumer requests immediate performance and may owe a proportionate amount for service supplied before cancellation.

The first service is not guaranteed to be error-free. If a first service or test does not work as expected, email us and Voco will offer reasonable hands-on setup and troubleshooting help to get a successful test running. This is a support promise, not an uptime, accuracy, outcome, or refund guarantee.

Support is currently provided by email at hello@voco.church. We aim to reply promptly but do not promise a fixed response or resolution time unless separately agreed in writing.

Plan guidance exists to keep Voco sustainable, but Voco does not intentionally end an active sermon solely because ordinary plan usage is exceeded during that service. If an account repeatedly exceeds its plan expectations, we may contact the Customer to agree operational changes, reasonable limits, or a more suitable plan.

This promise does not prevent immediate action needed for security, illegality, a provider or infrastructure incident, deliberate abuse, non-payment, or conduct that risks harm to Voco or others.

The Customer must:

• have the rights, permissions, notices, and lawful basis needed to capture and process live speech and other Customer Content;
• configure and test microphones, internet access, language selection, and attendee instructions before relying on Voco live;
• use outputs with appropriate human judgement and correct material errors where necessary;
• not upload unlawful, infringing, malicious, abusive, or deliberately harmful content;
• not bypass access controls, probe security, overload infrastructure, scrape private data, reverse engineer the service, or resell access without written permission; and
• not use Voco to make automated decisions that have legal or similarly significant effects on a person.

The Customer retains its rights in sermon audio, transcripts, translations, vocabulary, and other material it supplies (“Customer Content”). It gives Voco a limited, worldwide, non-exclusive licence to host, transmit, transform, and otherwise process Customer Content only as needed to provide, secure, support, and legally operate the service.

Voco does not retain raw sermon audio after real-time transcription. Transcript text and translations are automatically deleted after 90 days by default. Voco does not sell Customer Content, publish it as a dataset, or use it to train Voco or general-purpose AI models. Providers may process limited content and security records under their API/business terms as described in the Privacy Notice and DPA.

Voco and its software, designs, documentation, brand, and underlying technology belong to Joshua Stannard or Voco's licensors. Subject to payment and these Terms, the Customer receives a limited, non-exclusive, non-transferable right to use the service for its internal organisational activities during the subscription.

Unless a page expressly states otherwise, Voco's original public charts, tables, editorial copy, structured compilations, and downloadable materials are available for viewing and ordinary linking only. All rights are reserved. Short extracts may be quoted with clear attribution and a link to the source where permitted by law. Republishing a complete chart or dataset, bulk extraction, sale, commercial reuse, or creation of a competing database requires prior written permission from hello@voco.church.

Third-party names, quotations, Bible text excerpts, statistics, and other source material remain subject to their respective owners' rights and any applicable legal exceptions.

We work to keep Voco available, but internet, device, provider, maintenance, and force-majeure events can cause interruption. No continuous availability or service-level commitment is given unless separately agreed in writing.

We may improve, replace, or remove features. We will give reasonable notice where a planned change materially reduces paid core functionality. Emergency security and reliability changes may be made immediately.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or mandatory consumer rights.

For organisational Customers, Voco is not liable for indirect or consequential loss, loss of profit, revenue, goodwill, anticipated savings, or corrupted data. Voco's total aggregate liability arising in any 12-month period is limited to the greater of £100 and the fees paid by the Customer to Voco in that period.

If mandatory consumer law applies, Voco remains responsible for losses that are a foreseeable result of breaching these Terms or failing to use reasonable care and skill, but not for business losses or losses that were not foreseeable.

We may suspend access reasonably necessary to address non-payment, security risk, illegality, deliberate abuse, or a material breach. Where practical, we will explain the issue and allow a reasonable opportunity to fix it.

On account closure, access ends and operational Customer data will be deleted within 30 days, subject to the 90-day transcript maximum and any earlier deletion request. Billing, tax, fraud-prevention, dispute, and legal records may be retained where required.

These Terms are governed by the law of England and Wales. For organisational Customers, the courts of England and Wales have exclusive jurisdiction. Before formal proceedings, both parties should try in good faith to resolve the matter by contacting hello@voco.church.

A consumer retains any mandatory protections and right to bring a claim in the courts available under the law of the country where they live.

The Customer may not transfer this agreement without our consent. Voco may transfer it as part of a genuine sale or reorganisation of the service, provided customer rights are not materially reduced. If one term is unenforceable, the rest remain effective. Delay in enforcing a right is not a waiver. These Terms and linked documents are the entire agreement unless a signed order or written amendment says otherwise.

We may update these Terms for legal, security, operational, or product reasons. Material changes affecting active paid Customers will normally be notified at least 14 days in advance. Changes required urgently by law or security may take effect sooner. If a material change is unacceptable, the Customer may cancel before it takes effect.