The language barrier is the first barrier to remove
A practical first step is to make services easier to follow. With Voco or a similar tool, a guest can scan a displayed QR code, choose a supported language, and read the sermon without installing an attendee app. Rehearse the workflow and keep a volunteer available to help first-time readers.
Understanding trauma and its effect on participation
Many refugees have experienced severe trauma — violence, displacement, loss of family, detention. Trauma affects everything: concentration, trust, the ability to engage with teaching, sensitivity to certain topics. Church leaders working with refugee communities benefit enormously from trauma-informed pastoral training. Key principles: don't ask people to share their story publicly before trust is established; allow people to participate at their own pace; create small group settings where deeper pastoral care can happen.
Practical welcome beyond Sunday
- English conversation partners — bilingual volunteers who meet weekly to help with language
- Assistance with practical needs — housing, benefits, school applications — through referral networks
- Welcome packs in relevant languages — information about the church, local services, and community resources
- Social events that cross language barriers — food is universal
- Connection to specialist refugee charities for needs the church can't meet
Avoiding the 'project' dynamic
The most common pitfall in refugee ministry is treating newcomers as projects rather than fellow believers. The church serves the refugee community most effectively when diaspora members are genuinely included in leadership, not just the recipients of services. Ask before assuming. Dignify every person's existing skills, faith, and community.