Question 1

Mi ken waswas olsem wanem long taim blong statim?

Accepted Answer

Ol kain lotu i save wokim wanpela test ya long olgeta map olsem 10 munit tasol. Mekim church account, makim wanpela audio input, bungim ol tokples (language) yu laik sapotem, na openim attendee reader long tok code QR. Long wanpela Sunday tru, givim yu yet taim blong testim ol audio level, tingim planti taim bai QR code i soim long wanem ples, na askim wanpela volunteer tasol blong helpim. Sofwea i kwik, tasol gutpela pasin blong long lukautim man i stap strong tu long dispela tok save check long taim yumi isi.

Question 2

Mi nidim wanem ol hardware?

Accepted Answer

Yu ken statim long wanpela laptop na wanpela internet i stap strong. Mic bilong haus insait (built-in microphone) i wok gut long test na long ol liklik rum, tasol sapos yu kisim klin audio folem from sound desk i go long wanpela USB audio interface, em i save givim gutpela result moa. Em i helpim long rausim planti nois na echo bilong rum. Yu no nidim translation receivers, headset packs, interpreter booth, o wanpela namba app blong attendee. Inap tingting long dispela gutpela tok: kisim tok (sermon) klia tru na soim ol manmeri long we bai ol i scanim.

Question 3

Mi ken testim em long dili long Sunday?

Accepted Answer

Yes. Dashboard i gat wanpela private test flow, na bai yu ken skelim microphone input, stretim ol language setting, na skelim quality bilong transcript pas long yu putim em long congregation link. Mekim test long dili long Sunday long semmak microphone o sound-desk feed yu plan blong yusim long live. Readim sampela sentens olsem tok bilong sermon, putim nem na Bible references, na lukim sapos translated reader i klia moa long man i ken bihainim gut na isi.

Question 4

Mi nidim wanem internet speed?

Accepted Answer

Voco i yusim planti nating laip (bandwidth) moa long audio na text workflow, taim yu compareim long livestream video. Connection i stap strong moa i bikpela long bikpela speed number. Wanpela taim guide bilong planim: 5 Mbps upload i winim olgeta samting bilong Voco hap bilong wok, sapos connection i no bikmaus (overloaded) long narapela streaming wok. Sapos church bilong yu i livestream long wanpela taim olsem na yu yusim tu, testim tu workflow wantaim bipo yu bilip long ol.

Question 5

Mi ken yusim Voco long tablet o iPad?

Accepted Answer

Voco's admin dashboard i wok long olgeta modern browser—MacBook, Windows laptop, Chromebook, o iPad. Long ol gutpela result long yusim USB audio interface, yusim laptop.

Question 6

Translation bilong em i gutpela tru na taim wanem?

Accepted Answer

Gutpela quality bilong translation i save depend tumas long klia bilong audio, pasin toktok i go nabaut olsem wanem, strong wara/ noise long taim bilong wok, na olsem wanem planti samting nem bilong spesilis i kamap o gutnius stori tok. Long sapot bilong microphone i klia na toktok i klia, Voco i makim long mekim sermon i save klia long taim yet, no long wokim wanpela polished translation bilong bipo. Ol gutpela result i kamap taim ol lain i save: testim sound-desk feed long haus lotu, putim ol impoten nem o ol tok we i save kamap gen-gen long Word Boost, na skelim gut olsem yu no bringim microphone i go longwe tumas long maus bilong spreker.

Question 7

Voco i save sapot wanem kain lengwis?

Accepted Answer

Voco i sapot 155+ kain output lengwis, olsem ol planti lengwis bilong haus lotu olsem Spanish, Portuguese, French, German, Mandarin, Arabic, Farsi, Urdu, Tagalog, Yoruba, Amharic, Polish, Romanian, na planti moa. Namba wan samting em flexibility: haus lotu inap wokim moa long wanpela lengwis long tupela toktok insait long nambawan service tasol, long dispela pasin bilong painim narapela extra receiver packs o wokim narapela sign-in flow. Ol manmeri i kam na sindaun inap makim lengwis ol i laikim long laipim i stap long telefon bilong olgeta yet.

Question 8

Mi inap kisim bek gen tok bilong mi yet?

Accepted Answer

Yes. Word Boost i larim yu save addim ol tok we i nupela na i matter long kontest bilong haus lotu bilong yu: nem bilong paster, nem bilong haus lotu bilong yu, nem bilong ples ples hia, nem bilong sermon series, pronounciation bilong nem long Baibel, na ol theological tok we ol manmeri i save bungim narapela planti taim. Dispela i stap olsem tru sapos haus lotu i gat ol nem o tok we i save kamap gen-gen. Em i no mekim translation i kamap perfect tru, tasol em i helpim live stream na i givim system wanpela hint moa klia long ol tok we haus lotu bilong yu i save yusim.

Question 9

Does Voco i sapot ol lengwis we i wok long rait-to-left olsem Arabic o Farsi?

Accepted Answer

Yes. Arabic, Farsi, Hebrew, na narapela RTL lengwis bai soim gut long attendee reader long pasin we i rait-align.

Question 10

Ol attendee i mas daunlodim samting?

Accepted Answer

Nogat. Ol attendee i scanim wanpela QR code o tatap long wanpela shared link na reader i open long browser bilong telefon bilong ol. Ol i no nidim daunlodim app, wokim account, sapotim ol personal details, o askim wanpela hand i kamap long welcome team. Dispela i helpim tru sapos yu i stap visitor, long wanem translation i no mas kamap olsem wanpela technical wok. Em mas luk olsem wanpela upat welcome tru, na kisim sekon tasol.

Question 11

Em i wok long wanem kain fon?

Accepted Answer

Attendee reader i wok long ol iPhone na Android i kamap nupela tru, long ol browser we yumi save yusim olsem Safari, Chrome, Firefox, na narapela mobail browser olsem. Long wanem em browser-based, em i mas gutpela moa na i no heavy olsem sapos yu askim ol manmeri long instalim app. Olpela device bai inap kisim bikpela sik na no inap painim olsem isi, olsem na haus lotu i mas testim long sampela wankain rich phone bipo long stat, moa yet sapos congregation bilong yupela i gat olpela handset.

Question 12

Taim WiFi bilong attendee i go daun?

Accepted Answer

Sapos attendee i lusim connection liklik na i stop, reader i mekim wok long kam bek na i wok yet, no olsem bai i lus na i stap nating long wanpela ded page. Yet olsem narapela live web tool, gutpela wok i gat depend long connection bilong fon na WiFi bilong haus lotu o mobile signal. Olsem gutpela setup bilong haus lotu em: mekim QR code i isi long re-scan, reader link i stap long ol service notes, na WiFi bilong haus lotu i no pulap moa tru long narapela traffic bilong Sande.

Question 13

Ol attendee i save harim translation?

Accepted Answer

Yes — reader i gat insait wanpela built-in text-to-speech button we i yusim voice engine bilong telefon yet. Nupela earpiece o narapela hardware i no nidim.

Question 14

Ol attendee i inap customize display?

Accepted Answer

Yes — olgeta reader i kontrolim yet: font size (5 steps), font family (sans-serif, serif, o mono), na dark/light mode.

Question 15

How do I add Voco captions to OBS?

Accepted Answer

Addim Voco display URL olsem Browser Source long OBS. Setim width/height bilong em i olsem canvas bilong yupela. Ol translation bai kamap olsem styled lower thirds otomatiki.

Question 16

Em i wok wantaim ProPresenter yet?

Accepted Answer

Yes. Yu mas yusim ProPresenter's Web Item blong putim haus sikrit Voco long presen yu laikim. Yu ken tu makim start/stop long ProPresenter makro, olsem yusim Voco's Signal API.

Question 17

Mi ken kontrolim Voco long Stream Deck?

Accepted Answer

Yes. Signal API i save mekem yu statim, stopim, o clearim translation long wanpela URL action — i no ken planti tru olsem bilong Stream Deck boten o ProPresenter slaid trigger.

Question 18

Yu ken stretim olsem wanem display overlay i luk?

Accepted Answer

Yes — yu ken senisim font size, font family, colour theme, na text alignment olgeta, long ol URL parameters long display URL bilong yu.

Question 19

Tupela i no gat credit card yet long trial?

Accepted Answer

Tupela i no gat credit card tru. Yu ken statim trial pasin long yu no putim detail blong card. Planti gutpela tok: long dili, haus lotu bilong yu i ken testim Voco long wanpela laik sevis pastaim long desaid sapos em i mas go insait long mani plan. Yusim rot long wik blong wokim wanpela test longwe, givim tokaut long wanpela volenitia, statim QR nem/code wantaim wanpela liklik grup, na long rot tru yu tu ken traim em long wanpela Sande sevis wantaim wanpela man o meri em tru i nidim translation.

Question 20

Bihain wanem bai painim sapos trial i pinis?

Accepted Answer

Bai yu kisim tok blong addim wanpela pament method. Sapos yu no mekim, account bilong yu bai go long read-only mode. Nating i lus.

Question 21

Mi ken senisim plan long olgeta taim?

Accepted Answer

Yes. Yu ken upgrade or downgrade long Settings → Billing. Ol senisim i stat long stat bilong next billing cycle bilong yu.

Question 22

Yu save tok chargim long per attendee?

Accepted Answer

Nogat. Voco i gat unlimited attendees long olgeta plan. Yumi no chargim long namba bilong manmeri husat i laikim QR code. Yumi chargim long pasin bilong sevis ritim long haus lotu. Em i minim yu ken putim link long skrin, printim em long bulletin, o shareim wantaim bisita, na yu no mas wari olsem Sande bai planti manmeri i go insait na bai kamap wanpela bikpela bill. Wokim sevis long moa manmeri i mas kamap gutpela samting, no wanpela problem long pris.

Question 23

Sapos mi nidim moa live time long olgeta wik, olsem wanem?

Accepted Answer

Sapos taim yu yusim live i kamap antap long ritim bilong plan yu nau gat, tokim mipela na yumi bai helpim yu selektim stretpela tier. Voco i no stopim wanpela sermon long mediam o olgeta, long wanem sevis i ran longpela o wanpela narapela dring translation i kamap. Sapos yusim bilong yu i stap antap yet long plan bilong yu long planti wik, yumi bai mekim olsem wanpela gutpela tok long plan, no olsem wanpela mistek o penalti.

Question 24

Yu gat church discount?

Accepted Answer

Yes — email hello@voco.church wantaim situesen bilong yu. Mipela bai painim wanpela samting i wok gut long yu.

Question 25

Mi ken pem taem olgeta wanpela yia?

Accepted Answer

Yes - makim Yearly na sevem 20%. Starter i rausim olsem £19/month (£228/year), Church i rausim olsem £38/month (£456/year), na Pro i rausim olsem £70/month (£840/year).

Question 26

Yu stap wanem kain seleni?

Accepted Answer

Checkout i stap long GBP long wanem Stripe i wokim billing long paun. Ol bisita long US, EU, Canada, Australia na New Zealand tu i lukim ol approximate local equivalents long peji main (homepage) na long peji bilong pricing, olsem na olgeta i ken save gut long cost bipo checkout.

Question 27

I gat wanpela fri plan?

Accepted Answer

Nogat wanpela plan we i stap fri oltaim—i gat tasol 7-pela de trial. Yumi wanpela smol tim, na subscription helpim mipela bai yumi ken wok yet.

Question 28

Mi ken cancel olsem wanem?

Accepted Answer

Settings → Billing → Cancel subscription. Plen bilong yu bai i stap active inap long pinis bilong billing period.

Question 29

Yu save givim refund?

Accepted Answer

Fri trial i no nidim card na i pinis pas taim em i no gat automatic charge. Sapos bihain yu luk olsem i gat bikpela hevi long wok bilong sabis long wanpela paid plan, tokim mipela sulong 7-pela de na bai Terms bilong mipela i save wok olsem.

Question 30

Yu stopim sermon audio?

Accepted Answer

Nogat. Voco i prosesim audio long taim na taim (real time) bilong mekim live transcription na translation, tasol sermon audio i no stap wokim or stopim long Voco olsem wanpela permanent audio file. Sistem i redim yet long live delivery, nogat long wokim wanpela audio archive. Ol sios i laikim recordings mas i stap yusim yet ol normal livestream o sermon recording workflow bilong ol, na bihain bai ol i lukautim ol fail dispela long media policy bilong ol yet.

Question 31

Ol manmeri i kam long bung mas mekim account?

Accepted Answer

Nogat. Ol manmeri i save openim reader long pasin i no kotim nem (anonymous) long sios link o QR kòd. Ol i no nidim wanpela Voco account, na sios i no nidim kisim nem, emel, o nemmer bilong telefon long ol kongrigesen manmeri, bai ol ken bihainim sermon. Em i helpim olsem stap isi na i daunim bikpela na neseseri penim bilong ol personal data.

Question 32

Data bilong mi i stap long wanem ples?

Accepted Answer

Data bilong account bilong sios na data bilong transcript i stap long Voco's managed database infrastructure long areap bilong EU. Church account permissions i kontrolim access, na ol attendee tasol bai lukim live service reader we ol i joinim long sios link. Mipela i no laik go long planti long detel bilong technical vendor long ples i lukim planti, long wanem planti sios i nidim long save gut long answer: data i stap strong, access i stap obai, na help i stap long hello@voco.church.

Question 33

Yu yusim sermon content bilong trenim AI models?

Accepted Answer

Nogat. Mipela i prosesim sermon content bilong kirapim live service na Voco i no yusim em bilong trenim AI models. Sermon bilong yu i bilong sios bilong yu. Mipela no lukim olsem public dataset, na mipela no yusim em bilong painim na strongim narapela ol risen sapos. Yu ken readim Privacy Policy na Security peji bilong ol dispela long tokples plain-English long olsem data i pas long platform.

Question 34

Voco i mekim wok bilong GDPR olsem?

Accepted Answer

Yes. Mipela i wok anba long UK GDPR. Yu ken readim olgeta Privacy Policy bilong mipela long kisim save long ol detel bilong data handling, retention, na ol raits bilong yu.

Question 35

Transcript i stap long wanem taim?

Accepted Answer

Transcripts i stap inap 90 de long wan wan event na bihain i stap pinis na wokim long delete. Yu save exportim ol long wanpela taim na bipo deletion.

Tingting olgeta yu mas save.

Statim

Translation

Long ol manmeri i stap long haus lotu (attendees)

OBS & ProPresenter

Paching na pemen (billing)

Gutpela pasin na sekuriti (Privacy & security)

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